Webseite BdU Consulting AG

For a position/project at one of our customers, in Prilly, Lausanne we are looking for a

Junior Service Desk 1st Level Supporter (m/f) 100%

BdU Consulting AG provides various services in the IT sector in cooperation with large and established companies. This position is a permanent employment starting 01.09.2019. You will work in an international environment in a global company. You will work on interesting, varied and different tasks. A cheerful and motivated team of longtime BdU staff is looking forward to you.

Tasks:

  • Answer, processing and resolve simple Software-, Hardware- and User Preference problems for our client end users received by voice mail, emails or phone calls
  • Screen the problem on client’s notebook, virtual client, application, software and/or ID profile and document the facts/information in the ticket created for the client end user
  • Basic knowledge for remote control connection to the client end user machine to resolve the reported issue
  • Consult, instruct and support the client for issue resolution implementation
  • Assist the client end user to get more information of the issue observed
  • Assist the client end user for update installation and other changes by remote access or by instructing the client end user how to proceed

Requirements:

  • Good knowledge of Windows 10
  • Basic knowledge of Microsoft Active Directory
  • Basic understanding of ITIL processes, (i.e. ticket management systems)
  • Knowledge of common hardware components
  • Good phone manners
  • Team player
  • Juniors with little experience but good theoretical knowledge are welcome
  • Office Hours: 07:00-18:00
  • Driver’s licence/car is not required

Languages:

  • French fluent
  • English good (spoken and written)

We are looking forward to receiving your complete application documents including cover letter, resume with photo and work certificates. Please refer to our job ID D-2019-0039 and send all documents exclusively via email to jobs@bdu.ch.


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